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"Pointless; useless; and so on"

A review of Royal Mail by York Businessman written on Wednesday 28th of September 2011

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Trying to complain about delivery of our "morning" post which arrives usually early afternoon was a complete waste of my time. I echo all of the comments and sentiments voiced by other reviewers - what on earth has happened to Royal Mail? It is the worst telephone answering service I have ever come across. How they manage to retain the "Royal" part is astonishing. It really is impossible to speak to anyone at Leeman Road or anywhere else. The customer service option is laughable..

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Map showing Royal Mail on Leeman Road