"Totally Ignored"

A review of Robert Smart by Tommo written on Saturday 19th of October 2013

I have to agree with the previous reviewer about the poor standard of service. My husband is a fan of Meyer trousers, because they fit him properly, and they also do a 30” leg, which is often hard to find.

A couple of weeks ago, he bought a pair of blue trousers in one of our local shops, which he really likes. As we were spending a few days in York visiting friends, and knowing they stock Meyer, we popped into the store last Wednesday morning to see if they had the same trouser in another colour. We went upstairs, where the assistant was talking to a lady whose husband was in the changing room. Although their conversation was going on immediately next to the trouser racks, we were completely ignored. I would have expected at least a “I won’t keep you long Sir” or words to that effect. We started to look through the trousers, when the assistant said to the lady “Of course Meyer trousers are made for the fuller figure, and are rather old mannish. Your husband couldn’t possibly want those.” I turned and glared at him. He ignored us, and continued to denigrate Meyer trousers. Eventually he asked “Are you OK there?”, but by this time we realised our custom was not welcome, and we left. As we walked out I made loud comments about his attitude, but no-one said a word to us.

The staff should be made to realise that conversations that are carried out in full hearing of anyone nearby should not contain opinions that can be offensive to other customers. My husband is neither fuller figure or an old man. We would have bought at least one pair of trousers, probably two or three, but his attitude cost them a valuable sale.

Their website states “We aim to offer an efficient and professional service, treating our customers with respect and courtesy at all times.” Our experience was the complete opposite!

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